Effective Communication -Written Communication
Skills for one of the oldest and most commonly used methods of communication.
Effective Communication - Written Communication
Cindy Blake is a career development officer in Durban. She often spends time writing for different purposes. Cindy understands that the written word is a widely used form of communication within every environment and she uses this ability to communicate with students regarding appointments, creating proposals and a whole host of other reasons. Cindy realises that accuracy of the written word is essential when writing down information about students and she ensures that the information is legible, accurate and clear. This prevents students from being given the wrong information, which could have serious implications.
She is very careful when communicating with students and parents as she understands that English may not be a first language for many people in South Africa. She prefers to write in a simple yet professional manner when emailing. Her main objective is to communicate what she needs to effectively so that others may understand the point of her writing.
Cindy uses various styles when writing and adapts her style depending on who she is writing to. When she writes for her blog, the information is intended to 'explain or explore' something so it is factual and when she writes a story to inspire clients she uses creative writing techniques. She is also completing her PhD and has to use scientific writing styles to put her research forward.
Cindy reflects on the various types of written communication she uses in a day. Before she leaves for work she reaches out to her family members via instant messaging and as she is having breakfast she uses an app to get an UBER, as her vehicle is being serviced.
At the office Cindy uses Prezi, a computer program (online app), for her presentations when she attends meetings and then replies to a flood of emails via her Microsoft Outlook account. She does a quick layout for a flyer advertising her next workshop and draws up a draft proposal for funding which is emailed to her manager for approval.
She sends out meeting requests and continues to the library to gather information for her training manuals.
- Writing at Home.
- Writing in the Workplace.
- Writing Job Applications.
- Writing for Research.
- Who is involved? or Who is your audience?
- What are the desired results from the written communication?
Shared under a Creative Commons Attribution-NonCommercial-NoDerivatives 2.0 South Africa (CC BY-NC-ND 2.0 ZA)
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Kindly attribute as follows:
Beukes, C. J., Mahadave, K., & Kanhai, K. (2022). Professional Development Portfolio for Career Development Practitioners (1st ed.). CC BY-NC-SA 2.0 ZA, https://creativecommons.org/licenses/by-nc-nd/2.0/za/
Christopher John Beukes